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Due to the evolving circumstances regarding the COVID-19 pandemic, earlier this month the Governor of Georgia issued a state-wide shelter-in-place ordinance in an effort to help control the spread of COVID-19. This means that the residents of Georgia are advised to stay at home unless they are otherwise visiting an essential business.

During this time, we will remain open, seeing patients in-person and now via telehealth visits. We want to go above and beyond to extend our services and allow more patients who do not want to come into the office to be seen by a provider. Since Medicare and most commercial insurances have lifted their restrictions, we’re now able to offer telehealth appointments for a limited time for certain appointment types. This will allow us to better serve high-risk patients who still need basic medical care and those patients that are otherwise healthy but want to have a routine visit with a provider from the safety of their home.

How telehealth visits work: Patients will be connected with one of our top-notch providers, virtually, to help reduce the risk of COVID-19 exposure. Our skilled provider will then conduct your telehealth appointment on the scheduled visit day and time through video in our Patient Portal service. To schedule a visit or to find out more, please:

  • Call our office at 770-268-4011
  • Let our staff know that you are interested in scheduling a telehealth appointment
  • Our staff will then help you determine if you qualify for a telehealth visit

Due to restrictions of the telehealth format, the ELFP telehealth provider may not be able to perform some needed tests or do certain evaluations that are medically necessary to refill all medications. So, it is up to the provider’s discretion when determining refill requests during a telehealth visit. Some requests may not be able to be filled and a follow-up in-office visit may be required when the COVID-19 pandemic has slowed in order to draw blood and to evaluate you in person. Please keep in mind that not all issues can be addressed during a single telehealth appointment because of time limitations.  Telehealth providers will address the patient’s top concerns during these telehealth appointments.  In order to address multiple concerns, patients will need to book multiple appointments.

We are confident in our ability to continue to provide exceptional, quality care during the shelter-in-place order and are taking extra precautions to help reduce the risk of COVID-19 exposure. We understand these uncertain times are causing fear and anxiety for many in our community and want to assure you that we are still committed to providing the excellent care you have come to know and depend on from ELFP ― and now in the comfort of your own home. In these times of distress, let us remind you that we’re all in this together. Now, and always!

Your partners in health,
Eagles Landing Family Practice 

April 14, 2020

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